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VITARAKA PRIVACY POLICY
Welcome to VITARAKA IT SOLUTIONS. This Privacy Policy is designed to inform you about the information we collect, how we use it, and the choices you have regarding the information. By using VITARAKA IT SOLUTIONS, you agree to the terms outlined in this Privacy Policy.
1. Definitions:

In this Privacy Policy, VITARAKA IT SOLUTIONS, a company incorporated under Indian laws, has its registered office at [ No147 1st Floor 4th Cross Street Ulsoor Cambridge Layout, Bangalore, Karnataka-560008]. The company specializes in gas distribution management services, providing features such as route optimization, order management, customer management, and real-time monitoring through its mobile application.

2. Information We Collect:

Personal Information:

Users can access the application by logging in with their mobile number and receiving a one-time password (OTP), subject to approval by the administrator.

Users can add customers to the application. During this process, they gather information including the customer's name, reference number, mobile number, email address, route, and address.

Device Information and Media Access:

Additionally, as part of the application functionality, we collect device IDs and request permission to access photos and videos within the application.

    Device Id:

  • The app may use the device ID as part of the authentication process to uniquely identify and verify users.

  •     Photos:

  • The application can make use of camera and photo features, enabling users to effortlessly upload images directly within the app for document uploads and also to capture photos during the delivery process.
  • 3. How We Use Your Information:

    Providing and Improving Services:

    We use your information to provide and enhance our gas distribution management services, including features such as inventory management, route optimization, order management, customer management, and real-time monitoring.

    communication:

    We may use your contact information to send important updates, notifications, and relevant information about our services.

    Analytics:

    Aggregated and anonymized data may be used for analytical purposes to understand user behavior, preferences, and trends. This helps us improve our application and services.

    4. Who does this Policy apply to:

    This Policy applies to all individuals whose Personal Information in the course of the use of or access to our products or services is either collected, received, processed, stored with, or handled by us.

    5. How Personal Information is Gathered:

    Personal Information is acquired or received in the following ways:
    (a) Whenever you express interest in or choose to utilise our products or services, including information about our programs, whether these offerings are provided directly by us.

    (b) When you download our mobile applications or visit any websites owned by us.

    (c) When you voluntarily share your Personal Information directly with us.

    6. Third-Party Sites:

    VITARAKA IT SOLUTIONS does not control third-party websites linked to the Services. Users are encouraged to review the privacy practices and policies of these websites.

    7. Cookies:

    VITARAKA IT SOLUTIONS does not use cookies for tracking purposes. Users can manage cookie preferences through their browser settings.

    8. Account deletion:

    User registration is handled by the administrator to ensure a secure and seamless process. In the mobile application, user accounts can’t be deleted directly. However, if you wish to delete your account, you can submit a request to vitarakaindia@gmail.com. Rest assured, we do not retain your profile information, but we keep your service data for operational purposes.

    9. Data Security:

    We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

    10. Changes to this Privacy Policy:

    This Privacy Policy may be revised periodically at our discretion. We encourage you to regularly check this page to stay informed about any changes. Your ongoing use of our products and services will be considered as your acknowledgment, consent, and acceptance of the updated Privacy Policy.

    11. Contact Us:

    If you have any questions or concerns regarding this Privacy Policy, please contact us at vitarakaindia@gmail.com, (+91) 9663920579.

    VITARAKA IT SOLUTIONS
    No.147, 1st Floor 4th Cross Street Ulsoor Cambridge Layout,
    Bangalore, Karnataka-560008.